Refund policy

Return & Refund Policy

Thank you for shopping with us at [Your Store Name]. We want you to be satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility
You may request a return within [5] days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in the original packaging

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items
The following items are not eligible for return:

  • Gift cards

  • Downloadable/digital products

  • Personalized or custom-made items

  • Items marked as final sale

3. Return Process
To initiate a return, please contact us at [chibibi123@hotmail.com] with your order number and reason for return.

If your return is approved:

  • We will provide return instructions and the return address

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

4. Refunds
Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow [5] business days for the refund to be processed

5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within [5] days of delivery.
We will arrange a replacement or full refund at no additional cost to you.

6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [chibibi123@hotmail.com].

7. Late or Missing Refunds
If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • If you still need help, contact us at [chibibi123@hotmail.com]

8. Contact Us
If you have any questions about our return and refund policy, please contact us:
📧 Email: [your email address]
🌐 Website: [your website URL]